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Watercolour illustration: Nadia, office manager, takes a call on her headset in a bright office in Ghent.

Cloudbizz Voice · Unified communications

Your business telephony. One single app.

Calls, video, chat, SMS and contact centre in one app for desktop, mobile and browser, on a PBX platform hosted and operated by Cloudbizz.

Book a demo Follow a callFrom the voice greeting to the right person
  • Platform operated by Cloudbizz
  • Data isolated per customer
  • Guidance from Belgium
  • Desktop, mobile and browser

Without Cloudbizz Voice

A phone, a chat, a video tool. Too many tools.

Calls, meetings and messages are still handled in separate tools. Customers call back, nobody knows who is available and every transfer is a blind one.

“Is Jonas in a meeting? The customer is waiting on line 2.”

Nadia, office manager · fictional character

Unified communications

Everything to communicate. In the same app.

Calls, chat, presence, video, SMS, fax and voicemail in one simple interface, on desktop, mobile and browser.

  • Calls on every device

    One business number on desktop, mobile, browser and IP desk phone.

  • Chat and presence in real time

    See who is available and talk without leaving the app.

  • Video and screen sharing

    Video meetings and audio conferences started in one click.

  • SMS and fax built in

    Send text messages and receive faxes straight to your inbox.

  • Voicemail by email

    Voice messages also arrive in your mailbox.

  • CRM integrations

    Customer record on the call and history in your business tools.

Available onWindowsmacOSLinuxiOSAndroidBrowser

Mobility

Your number follows you. Your customers reach you.

At the office, at home or on the move, every employee answers from the same business number. Greetings, opening hours and queues keep applying, whatever the device.

  • One number, everywhereCustomers call the office; the call rings wherever you are.
  • Calls routed properlyIVR, opening hours and ring groups send every request to the right person.
  • Visible teamsShared presence avoids blind transfers.
  • Nothing to maintainCloudbizz hosts, updates and monitors the platform.

Virtual phone system

A complete phone system, with no server to manage.

Your instance brings together the functions of a professional PBX. We configure it with you and evolve it with your organisation.

  • Virtual receptionist and IVR

    Greetings, voice menus, opening hours, public holidays and caller-based routing: your reception rules apply to every call.

    • Multi-level IVR
    • Opening hours
    • Smart routing
    • Music on hold

  • Call queues and ring groups

    Distribute incoming calls to the right people, follow waiting times and avoid missed calls.

    • ACD queues
    • Ring groups
    • Overflow

  • Recording and reports

    Record calls according to your rules and analyse volumes with statistics and call logs.

    • Call recording
    • Call logs
    • Statistics

  • IP phones, softphones and hot desking

    Desk phones are provisioned automatically. Employees can log in to any phone and find their own extension.

    • Yealink
    • Poly
    • Snom
    • Grandstream
    • Gigaset
    • Fanvil
    • Cisco

  • Audio and video conferencing

    Conference rooms, video meetings and screen sharing from the app, with no extra tool.

    • Audio conference
    • Video
    • Screen sharing

  • CRM and contact integrations

    Customer record pop-up on calls, contact synchronisation and integrations with leading CRMs.

    • Salesforce
    • Zendesk
    • Zoho
    • Microsoft Dynamics
    • SugarCRM

App editions

One app. Shaped for every role.

Each user gets the edition that matches their work, on the same platform and with the same number.

  • For employees

    Business

    Calls, chat, presence, video, SMS, fax and voicemail in one simple interface.

    • Desktop, mobile and web softphone
    • Chat and file sharing
    • Conferences and video

  • For the contact centre

    Agent

    A dedicated agent interface: queue login, availability, customer record and personal statistics.

    • Queue login
    • Availability statuses
    • Agent statistics

  • For team leads

    Supervisor

    Real-time view of queues and agents, workload and indicators to run the service.

    • Real-time monitoring
    • Agent workload
    • Statistics dashboards

Multi-tenant platform

Your own phone system. On an isolated platform.

Cloudbizz Voice runs on a multi-tenant PBX platform that we host and operate. Each customer has its own instance: numbers, extensions, IVR, rules and recordings are reserved to it.

  • Dedicated instanceYour numbering plan and rules are configured for your organisation.
  • Isolation per customerConfiguration, logs and data stay separate from other customers.
  • Growth without hardwareAdd or remove users without installing or replacing a server.
  • Operated by CloudbizzUpdates, platform monitoring and support are taken care of.

TechnologyCloudbizz Voice is built on PBXware Multi-Tenant and the gloCOM app by Bicom Systems, integrated and operated by Cloudbizz.

Onboarding

We prepare everything. Your teams make calls.

A structured path, from the numbering plan to day-to-day support.

  1. ScopingTogether we define numbers, reception, opening hours, queues and everyone’s role.
  2. ConfigurationYour instance is configured, IP phones are provisioned and the app is deployed on devices.
  3. Ongoing supportCloudbizz monitors the platform, evolves your rules and supports your teams.

Security and continuity

Communications under control.

Telephony carries sensitive conversations. The platform separates customers, limits access by role and is monitored by the Cloudbizz team.

  • Instance isolation

    Each customer has its own configuration, extensions and recordings.

  • Encryption supported

    Communications can be encrypted depending on devices and the chosen configuration.

  • Role-based access

    Administrators, supervisors, agents and users only access what concerns them.

  • Cloudbizz support

    A local team to evolve your rules and answer your questions.

Frequently asked questions

Cloudbizz Voice, made clear.

Do we need to install a phone server on site?

No. Your phone system runs on the multi-tenant platform hosted and operated by Cloudbizz. You use the app and, if you wish, compatible IP phones.

Which devices does the app run on?

The app is available on Windows, macOS and Linux, on iOS and Android, and from a web browser. IP phones from the main manufacturers can be provisioned automatically.

Is Cloudbizz Voice suitable for a contact centre?

Yes. Call queues, the Agent and Supervisor editions, real-time monitoring and statistics are designed for customer service teams.

Is our data separated from other customers?

Yes. Each customer has its own instance on the multi-tenant platform: configuration, extensions, logs and recordings stay isolated.

Which technology does Cloudbizz Voice use?

Cloudbizz Voice is built on PBXware Multi-Tenant and the gloCOM app by Bicom Systems, two professional communications solutions integrated and operated by Cloudbizz.

Ready to modernise your telephony?

Let’s talk about your numbers, your call reception and your teams. We will propose a configuration that fits your organisation.

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Illustrations: fictional company and characters, recreated screens with sample data.